Refund Policy

1. Summary

If you are not satisfied with a subscription payment, tell us within 14 days of the charge and we will refund it in full. You do not need to explain why.

2. Scope

This Policy applies to every subscription payment we charge for the Torre di Babele platform — first payments and renewals alike, for every tier (Fondamenta and Tetto). It is part of our Terms of Service. It applies in addition to — never instead of — the refund rights the mandatory consumer-protection law of your jurisdiction gives you.

3. How to request a refund

Email limpt.party@gmail.com from the address you used at purchase (or include it in your message), within 14 days of the charge you want refunded, and include your order reference or the date and amount of the charge if you have it. That is all we need; there is no form to fill in.

4. Processing

Refunds are issued to the original payment method, through the payment provider that processed the charge. For purchases processed by a Merchant of Record (such as Paddle), the refund follows the provider's own flow. Refunds are typically completed within 5–10 business days of approval; the exact timing depends on your bank or payment provider.

5. Effect of a refund

A refund cancels the subscription it relates to, effective when the refund is processed. Your data remains available to export or delete under our Privacy Policy.

6. Taxes

Any tax charged as part of the payment is refunded with it. Where a Merchant of Record has remitted tax on our behalf, the provider handles the tax side of the refund.

7. Abuse

We may decline a refund where there is demonstrable abuse — for example, a repeated pattern of buying and immediately refunding the same product — always subject to the mandatory consumer-protection law of your jurisdiction.

8. Contact

Refund questions: limpt.party@gmail.com.